Get in Touch


Write to us: support@mailflo.io

Twitter: @mailfloapp   

What and How


Whats Mailflo for?

What kind of email ids can I use Mailflo from?

Can I use Mailflo from Outlook, iPhone etc.

How do I use Mailflo?

How does Mailflo work?

How do I set up the Basecamp integration?


Whats Mailflo for?

Mailflo lets you work with your team on Customer Support, Sales Leads and Projects from your Gmail inbox.

With Mailflo, you can assign an email as a task to a team-mate. The email is synced to their Gmail inbox, and they're notified about the new task right in their inbox. Anyone in your team can filter their inbox easily to see who is doing what, and the status of their tasks.


What kind of email ids can I use Mailflo from?

All Gmail users can use Mailflo. That includes users with Google Apps accounts.

Please also note that you can add any Gmail user into your Mailflo account and collaborate with them. This means that Google Apps users who are using Mailflo can collaborate with users outside their domain using Mailflo.


Can I use Mailflo from Outlook, iPhone etc.

Currently not. You need to install the Mailflo browser extension which works only on Google Chrome and Firefox. We have plans to support other browsers and email clients on desktops and phones.


How do I use Mailflo?

Using Mailflo is easy, and requires almost no learning for a Gmail user.

You must first Install the Mailflo browser extension. It works on Google Chrome and Firefox, and can be downloaded from.

You would be prompted to first create a project. You can add any Gmail or Google Apps user to a project. The users you invite would get an email with information on how they can join the project.




When you open any email conversation in your inbox, you'd be able to assign the email as a task to any user added to the project using the Mailflo sidebar.



The user you assign the task to receives a notification in their Gmail inbox within a minute. They can change the status of the task from the Mailflo sidebar.

The email is also added to the Gmail accounts of everyone added to the project. This makes sure everyone added to the project is on the same page.

You can filter your inbox to see tasks assigned to any user using the Mailflo sidebar.




How does Mailflo work?

Mailflo works by using IMAP to sync emails and labels across Gmail accounts. It uses the browser extension to allow users to add and modify tasks, and to show them notifications.

For every Mailflo project you create, a set of Gmail labels is created in the inboxes of all users add to the project. When you take actions like adding an email to the project, assigning it as a task or changing its status, some of these Gmail labels are added or removed from the email in your inbox.

Mailflo keeps these labels "in-sync" across the Gmail inboxes of all users added to the project, which means emails with these labels are synced across inboxes.

We're always happy to share openly and transparently about how Mailflo works. If you have questions or need more information, please write to us at support@mailflo.io

How do I set up the Basecamp integration?

Mailflo lets you send emails to Basecamp as messages or Tasks. Here's how to set it up:

After you have installed the Mailflo extension, click on the "Mailflo" link in your Gmail, and you'd have a button to integrate with Basecamp in the box that opens.






After you have set up the integration, you can send emails to Basecamp as tasks or messages.



Projects and Tasks


What happens when I add an email to a Mailflo project?

How do I create a new Mailflo project?

How do I add or remove users from a Mailflo project?


What happens when I add an email to a Mailflo project?

When you add an email to a mailflo project, the following things happen:

  1. All emails in the thread are pushed into the inboxes of all users added to the project.
  2. All follow-up emails and sent emails are also puhsed to the inboxes of all users added to the project.
  3. If you assigned the email as a task to someone, the user also gets a notification about the new task.

Essentially, all emails added to a project reach the inboxes of all the users added to a project, so that everyone stays on the same page, and information is available to everyone right in their email inboxes.


How do I create a new Mailflo project?

You'll be prompted to create your first project just after you sign up for Mailflo. If you want to create more projects, you can use the "+" button in the Mailflo browser




How do I add or remove users from a Mailflo project?

Click the "pencil" icon in the Mailflo sidebar to add or remove users from a project. You can not edit the name of a project once created.




Security and Privacy


Do you store my emails on your servers?

Is anyone reading my email?

Does Mailflo store my Google password?


Do you store my emails on your servers?

No - Mailflo does not store any of your emails and attachments on its servers

Do keep in mind that while the emails you add to a project are being synced across Gmail accounts added to the project, the email and attachments might stay on our servers for upto 1 hour. But this storage is cleaned very proactively, so your emails would never stay on our system for more than 1 hour.


Is anyone reading my email?

No. No human ever uses IMAP access to your account that you provide to Mailflo to read your emails.


Does Mailflo store my Google password?

No. Mailflo neither requires nor stores your password. As part of the sign in process, you provide your password to Google, and we use something called OAuth to interact with Google's servers. Mailflo will never ask for or store your password.


Troubleshoot


When I try to log in, I get an error saying "single sign-in feature is disabled for [mydomain.com]"!?

How do I allow IMAP access to my All Mail Gmail label/folder?

How do I enable IMAP access for my Google Apps domain?

My Gmail has too many IMAP connections open. What do I do?


When I try to log in, I get an error saying "single sign-in feature is disabled for [mydomain.com]"!?

You're probably using Google Apps Premier or Education edition. All you really need to do here is to get your Google Apps domain admin to enable Federated Login for your Google Apps account. This is how its done:

  1. From Google Apps, click "Manage this domain".
  2. In the blue bar, click on "Advanced tools".
  3. Under "Authentication", click "Federated Login using OpenID".
  4. Make sure the checkbox labelled "Allow users to sign in to third party websites using OpenID" is checked.
  5. Click "Save changes".

You and others from your domain should now be able to log into Mailflo using your Google Apps email ids. If this still does not work for you, please write in to us at support@mailflo.io and we'll try to figure this out with you.


How do I allow IMAP access to my All Mail Gmail label/folder?

Mailflo needs IMAP access to your ALL MAIL label/folder in Gmail to function properly. Please follow these steps to enable this if it is currently disabled for your Gmail account.:

  1. Go to your Gmail settings.



  2. Click on the "Labels" tab.
  3. Click on "Show in IMAP" for All Mail and save your settings.



Your All Mail label should now be accessible to Mailflo using IMAP.


How do I enable IMAP access for my Google Apps domain?

You need to enable this from your Google Apps admin panel. You'll find the instructions here: https://support.google.com/a/answer/105694?hl=en

Please note that individual users can still disable IMAP access for their own accounts. These are the instructions for enabling IMAP from individual Gmail settings: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018


My Gmail has too many IMAP connections open. What do I do?

Google limits the number of IMAP connections that can be opened to your Gmail account. To know which applications are using IMAP connections to your Gmail, log into your Gmail and then visit this page: https://security.google.com/settings/security/permissions?pli=1.

On this page, look for the applications that have access to Gmail. For any applications that you are no longer using, click on the application, and then click on the button to "Revoke Access" on the right.

You can refer to this page to this page to learn more about Gmail's IMAP limits: https://support.google.com/mail/answer/97150?hl=en

Pricing


How much does Mailflo cost?

You'll find information about pricing at

How do you take payments?

Our payments are processed by Stripe.com. Stripe stores your credit card information on its servers and bills you automatically every month. Please note that your credit card information never reaches our servers, and is never stored there.